Q: WHAT IS THE PURPOSE OF THESE FAQS?
receive a lot of questions. Almost all of the questions fall into
the same general categories. Here, we do our best to provide concise
and easy answers to your questions. If your question is not answered
here, please do not hesitate to call or e-mail.
WHY ORDER OVER THE INTERNET?
time-saving and ease of use. The technology is such that you can
get custom printed shirts from the convenience of your desk or home.
There is no need to go back and forth to a physical store. In fact,
you can specify exactly what you want more easily over a computer
than any other way. You can get exactly what you want by e-mail
and phone conversations.
Q: HOW DO WE SET COST?
pricing is based on the same formula. First, is the number of screens.
Each print location and color requires its own screen. Second, is
the number of shirts. Since the set up (screens) is the same for
one shirt or 10,000 shirts, the more you print, the lower the per
shirt cost. We do have set price breaks at 12, 24, 50, 100, 150,
250, 500, 1,0000....
of shirt is another factor.
of the shirt is also a cost factor: White shirts are the least expensive.
Next, are light colors, such as Athletic Heather (gray)-these generally
cost about 50 cents more than white shirts. Dark shirts are about
one dollar more than white. Delivery charges are usually less than
you would expect. Shipping by regular UPS Ground is dirt cheap and
generally takes from one to three days from Chicago. There might
be additional charges for graphic preparations, screen cleaning,
rush charges and a few other things. We do not charge sales tax
for out of state sales. If you are in the State of Illinois, or
the state in which the shirts are printed, you will need to provide
us with an exemption number.
Q: WHAT ARE HEAT TRANSFER SHIRTS?
special paper is printed on and then applied by heat to shirts or
other apparel. Heat transfer is similar to the iron on process used
by Cub Scouts, etc., except that when done with professional equipment
and professional materials, the quality is markedly superior over
what you can do with your home computer using transfer paper purchased
retail. Useful when there are a lot of Colors and when only doing
a few shirts as no screen is necessary. We only print heat transfer
on white or light shirts. We do not do this on dark shirts.
is not as good as screen printed shirts. They do not last as long
and can crack. The transfer paper is not air permeable; this means
the shirts are less comfortable and may make some people sweat.
Heat transfer shirts are good for a souvenir shirt or special occasion
such as a birthday.
Q: WHAT GRAPHIC FORMATS DO WE USE?
are able to open almost any known graphic. However, graphic transmittal
and conversion doesn't always work as well as advertised. We will
make an initial review as to practicality and quality for printing.
We do not necessarily need a high quality image for this initial
review. We work in Corel v8. We also use Adobe PhotoShop and Illustrator.
We may also ask you for a tiff file; the main purpose is to make
sure that there have been no undetected automatic font substitutions.
We would prefer a vector image. For the initial review, almost any
format and quality is fine, including the well known jpeg and GIF
formats used on the web. Additional major formats are found here.
Sometimes there are difficulties when using the absolute newest
version of a program. Problems also arise in the conversion from
PC to MAC. We use both PC and MAC formats.
Q: HOW DO I SEND GRAPHICS?
you can send us your graphic as an attachment by e-mail. If the
file size(s) exceeds three megabytes, we prefer that you use FTP.
It's amazing how large file sizes can get. Please e-mail us for
the FTP username and password.
Q: HOW DO I DO FTP FILES?
stands for File Transfer Protocol. There are two very popular shareware
programs for PC users, Cute FTP and WS-FTP. MAC users use a program
call Fetch. You need three bits of information: host name, username
and password. You must download an appropriate FTP program, install
it and then log on to our FTP site.
Q: GRAPHIC CONSIDERATIONS AND QUALTITY
demand the very best in graphic qualities. It's amazing how little
imperfections are magnified when size is changed. While we can work
with just about anything, usually the best possible image quality
should be a goal. We do prefer vector images. The images you see
on the Web are bitmap images; this means that the image consists
of many pixels. This is, of course, expressed as DPI (Dots Per Inch).
The higher the number, the higher the resolution. Though this is
an over simplification, web graphics are usually, as a rule of thumb,
72 DPI or so. The most basic Desk Jet prints 300 DPI. A good laser
prints 1200 DPI. A vector image is based on mathematical formulas
and objects. This means changes can be made, including changing
the size of the image, easily and without loss of quality. For example,
our clients often experiment with different fonts. A Bitmap image
would need to be completely redrawn, A Vector image font can usually
be changed with just a few mouse clicks.
Q: GETTING GRAPHICS READY FOR PRINTING
will request that you send us your graphic for initial review and
evaluation for feasibility for printing. We often need to re-draw
your image. If this is necessary, nothing is printed until your
approval. We may send your graphic as an attachment or we may post
it on the web (in a non-public area) for your review.
Q: WHAT FONTS CAN I USE?
are many, many fonts out there. The preferred is a True Type Font.
Distinctions can be between serif and sans serif; this refers to
the little hooks on the end. Here is an example of a serif font
(new Times Roman). Here is an example of sans serif font (Arial).
There are, of course, Bold, Italic, and then Distortion Effects,
etc. A serif font can give an old time athletic feel when printed
on a shirt. Please click here for a listing of some fonts. We have
a very large font collection.
Q: I USE WINDOWS, WHERE ARE MY FONTS?
to send some fonts? The default directory for Windows users is C:/windows/fonts.
You can send just like any other file. Be wary that the name displayed
to you can be different than the file name.
Q: WHAT IS YOUR PAYMENT POLICY?
usually request FULL PAYMENT by credit card before the job begins.
This protects you as well as us. Corporate clients and ongoing large
customers can sometimes make other arrangements.
Q: DO YOU TAKE CREDIT CARD?
usually require that we speak by phone with anyone placing an Order
for $50 or more. We get the credit card information by phone. We
accept Visa, Master Card and American Express. We do not accept
Q: AM I SAFE USING A CREDIT CARD TO BUY
take your security and privacy very seriously. Your personal information,
certainly including you credit card information, information is
shared with no one outside of our office. The information is submitted
to the credit card company for payment. All documents are filed
in a secure location or shredded.
Q: DOES COTTON SHRINK?
have been no complaints about shrinkage with the cotton shirts.
The cotton shirts are sold as pre-shrunk. However, they do appear
to shrink slightly when washed and dried at high temperature. This
is subjective, but there does appear to be a very slight but perceptible
shrinkage. Generally, the cotton shirts do shrink about 5%.
Q: WHAT TYPES OF SHIRTS ARE AVAIABLE?
printers have access to distributors and manufacturers of all known
types of shirts.
Most of our printing is done on "Heavy" Fruit of the Loom shirts.
This is a 5.6 quality cotton shirt. The customer must first decide
between a 100% cotton shirt or a synthetic blend. Cotton is usually
the most comfortable. However, the customer can decide between 100%
cotton and 50% cotton 50% polyester. Shirts with polyester may hold
their shape a little better and may withstand more washings
Q: HOW LONG DO THE SHIRTS LAST?
screen printed t-shirt will last for many years if cared for properly.
Wash and dry at reasonable temperatures and with mild detergents
and no bleach. Shirt longevity depends on the care the shirt receives.
I have a few cherished T-shirts that are more than 20 years old.
Q: WHAT CAN AND CANNOT BE PRINTED ON T-SHIRTS?
printing, by definition, is limited to size of screen. The Dimensions
are usually about 13 inches by 17 inches. In addition, fine detail,
such as lines, may not show up well and very fine detail is impossible
due to the weave of the fabric. Generally speaking, you should use
solid colors in your drawing.
HOW LONG DOES IT TAKE?
will almost always have your shirts sent out for shipping within
one week of when the Order is final. Final means that the graphic
is ready for printing and that payment arrangements have been made.
We will often ship your shirt in less than a week without a rush
charge; we usually do not guarantee this without a rush charge.
Q: SHIPPING FACTORS
weight and dimensions and destination are the primary factors. UPS
will not guarantee their delivery dates to a residence. If the date
is important, you may want to make delivery arrangements with a
business, or Mail Boxes, Etc, etc.
Q: WE WANT FAMILY REUNION SHIRTS
truly help make your reunion special. Please note our current Family
Reunion special. We can work with your graphic, make changes, or
please use one of our stock designs. We understand that you are
working with a limited budget and want the most bang for your buck.
Q: HOW DO WE COMMUNICATE WITH YOU?
(773)283-6000 - E-Mail: email@example.com
Click here to e-mail a question